Arara Tour logo

Feedback_Ernesto Portela 04.06.2017

We are at home again , really we were attended like kings. Our  guide in Yerevan was extraordinary, and we’ll never forget her, because of her knowledge of history of the country and her fluid Spanish. Perhaps we should need one day more, but every service was perfect. Thanks for everything and do not doubt we’ll recommend  your company to any one that may want to visit your country. Thanks Portela

Feedback_Madhur Rao 26.05.2017

The trip went very well thanks to Lusine and Narek.  The best thing was the surprise cake at Tavern Yerevan which really surprised both of us. So thank you for that.  Narek is a very good guide and gives a lot of suggestions.  He is a great asset to your team.  The Land Rover was also great.  So overall, our trip went well and our friends are impressed with the photos which we have shown them.  Some friends have asked us about your contact details and they will be contacting you when they decide on Armenia.
Thanks for your help and special thanks to Narek for taking care of us during out stay in Armenia

Feedback_Russell and Vreni Hilliard 03.06.2017

Your tour dates: 03/06/2017-11/06/2017

What did you like best in your trip?
We got an excellent introduction to historical Armenia! Also, we feel we have a much better understanding of modern Armenia and appreciated meeting local people and tasting the wonderful food.

What didn’t you like in trip?
We could have done without the wine tasting in Areni.

What would you add to your trip?
It was great as it was.

Your feedback about your guide : Roza was a very knowledgeable and well prepared guide! She never tired of our questions, was warm, patient and flexible.

Your feedback about your driver: very good

Your feedback about the car: very good

Your feedback about hotels: The Radisson Blu was wonderful!

Would you recommend our company to your friends?
Definitely!

Feedback_Kazi Ahmad 06.05.2017

Your tour dates: 06/05/2017-21/05/2017

What did you like best in your trip?
Was perfectly timed over all, very well managed, very friendly & prompt staff.Very helpful & willing to work & accomodate last minute changes.So far the Staff & esp. Lusine Masuryan have been exceptional she was ALWAYS there when needed & she is a person one can trust. Both the guides in Georgia & Armenia were very helpful & accomodating & very easy to get along with had good english & knowledge of the country & local places.

Best In Georgia was Kazbegi & Rooms Hotel in Kezbegi.

Best in Armenia was The Dilijan old street & Hotel.As well as Musical fountains of Yerevan, & The Church/Cathedral/Museum of Etchmiazedin.

What didn’t you like in trip?
The cars esp. in Armenia should have been a reliable & excellent condition, the Georgia car was OK , but the car in Armenia was below expectation & standard, it broke down at several places, I was afraid of being stuck at some remote place.

Tour of Tbilisi was felt hurried, should have been given more time esp. in the old historic part of town, no time was given to explore or see the old Fort.There was plenty of time but was not well managed.

Hotel in Goris, Armenia was a shock, I think that was more a communication error,than anything else, it should have been more clearly explained about hotels in Goris so people understand & know what to expect, because when U book a 4 or 5 star accomodation U expect it, & unfortunately these accomodations are NOT avaliable in Goris this MUST be more clearly explained.

What would you add to your trip?
I would have added IF I had more time, a day in Tbilisi & Kazbegi.

Your feedback about your guide : BOTH EXCELLENT guides with good English & communication, easy to get along, flexible & wiiling to accomodate. Both had very good knowledge of area & country in general.Both very good & safe drivers.

Your feedback about your driver: As Above.

Your feedback about the car: Very Poor Car in Armenia.
Average in good condition in Georgia.

Your feedback about hotels: ALL Excellent hotels EXCEPT in Goris in Armenia & Mestia in Georgia which were very basic.

Would you recommend our company to your friends?
yes 1000%.

Feedback_Rawan Issa Majdalwai 18.05.2017

Your tour dates: 18/05/2017 – 22/05/2017

What did you like best in your trip?
Schedule was full in a very nice and effective way
Food was very yummy
Amazing tour guide, Reema is working hard and smart with a lot of passionate.

Driver was driving very safe

My mobile for any further questions:
Rawan 00971507486262

What didn’t you like in trip?
None

What would you add to your trip?
one more day for shopping

Your feedback about your guide : The right person who made our trip more beautiful

Your feedback about your driver: Excellent

Your feedback about the car: Excellent

Your feedback about hotels: The first hotel was not very clean
second one was amazing and clean
third one was very nice, but rooms need to be cleaned from insects

Would you recommend our company to your friends?
Yes, very professional and prepared a beautiful schedule

Thank you for all the staff who worked on our amazing trip

Feedback_Mohammed al Makhmari 08.04.2017

Your tour dates: 08/04/2017-14/04/2017

What did you like best in your trip?
1-Generally very well organised. Tour guide and driver had phone numbers of guest houses, places of activity, e.t.c.
who were always there on time to meet us. Rooms were chosen to provide comfort for the family. Activities suited for the children.

4- Interaction with guest house owners and their families was very valuable. All were kind and some spoke very good English. Our best experiences were in old bridge B&B (Guesthouse and lady owner), Lavash and sudjuk making (Activity & the very kind people), cheese and Gata making (activity & people).
5- Food quality and variety was great.
We had some reservations on the quantity   (too much).

What didn’t you like in trip?
1- Long driving day (Tsaghkunk – Chambarak – Berd – Idjevan). This might not be an issue on longer summer days with adult tourists, however the drive was a bit long for the children. Arrived at Berd late and there was little time for the activity. Had to drive back at night in foggy conditions which did not feel safe. Suggestion: Sleep over in Berd instead of Idejevan or sleep over in Idjevan and allocate an extra day for Berd.
2- Sanitation: Overall we were very happy with the cleanliness of facilities. Idjevan guesthouse: owner must have done her best to keep place clean and was a very jolly lady however lifting the toilet lid there were unpleasant stains below the lid.
Berd: Toilet available during toy making  event was not sanitary and had no door.

What would you add to your trip?
NIL comments.

Your feedback about your guide : Haykuhi did very best to convey information about places visited and was flexible to change program, e.g. time used for children to play with snow as we found out “Caravan Seray” was not accessible due snow, dry fruit market and jewelry shop on final day. She also interacted with the children and always translated other people’s conversations around us and that kept us comfortable.

Your feedback about your driver: Driver was very good. Drove safely and kept comfort of passengers in mind.
He always helped with the bags and would like to thank him for that.
He was also very helpful to other people (helped preparing wood for Lavash making)

Your feedback about the car: Comfortable. No breakdowns.

Your feedback about hotels: Cascade hotel: excellent location and amazing staff (no wonder the good reviews online). The only two issues were the sound proofing and smoking rooms (smoke enters from other rooms). Suggestion: Inform tourist of those two issues as they can not be fixed, while recommending the hotel at the same time for its good location and staff.

Would you recommend our company to your friends?
Yes. Definitely.

Feedback_Bart Van Reybrouck 11.04.2017

‘perfect service and reliable, thanks !

Bart – Belgium’

Feedback_George Carpouzis 25.03.2017

25/03/2017-02/04/1017 Armenia Georgia Classical tour 

Trip Highlight: Our guide, Ani Hayryan, was just an amazing person.  The beauty of Armenia and Georgia cannot be written in just a few words.

Would you add to trip: Nagorno Karabakh definitely 
Guide : Ani is a very intelligent and professional guide.  Ani knows what she is talking about from the churches, to the landscape to the Armenian history.  Her knowledge of the English language is impeccable and she was able to show us and tell us everything we needed to know.  She is an AMAZING person and anyone who has Ani as their guide is extremely lucky.  Gio was also a very good guide with good driving skills (albeit a little bit too fast) that took us up to Kazbegi safe and sound

Driver: Mr. Ashot in Armenia was a true professional being able to maneuver those pot holes on the Armenian roads.  He drove safely and got us there on time.  Gio was our driver/guide

Cars: Both cars were in great condition

Would you recommend our company? Of course and YES!!  Thank you to ARATOUR for their great service.  We thoroughly enjoyed our trip.

Feedback_Randa and Badran 31.03.2017

Dear Araratour Manager:
My wife and I wish to thank Araratour for organizing our recent successful trip to Armenia. In particular, we wish to thank and recognize your excellent employee Ms. Lusine Masuryan for her professional work, attention to details and her follow-up. She was truly one of the best travel executives we dealt with in our lifetime of travel. Ms. Masuryan responded on time to over 35 emails and offered workable solutions to our needs. Part of the success of the trip is owed to her excellent ability to respond to our needs. Another person who deserves credit is Ms. Anna who was our guide. I know that she is a freelancer and not part of Araratour, but she was an incredible source about Armenia and its history. Anna and her driver were punctual, helpful and excellent sources about your lovely country.
I will recommend your agency to my friends and mention it on Trip Advisor soon.
Best wishes, Randa and Badran
Dubai, UAE

Feedback_Joem

Me and my 2 friends (Donna and Catherine) enjoy your itinerary including the tranfers from Armenia to Georgia and vice versa…Very nice tour guides in both country…Super love it.

Feedback_Donna

Thanks a lot for this wonderful trip… we enjoyed a lot, this Arara Travel tours made our trip memorable, our tour Guide Arthur in Armenia & Demetre in Georgia is so nice & very accomodating. 5 star to our hotel Silk Road Hotel & Shine Hotel, staff are very helpful and kind, with good foods and wines. I really love it, Im gonna miss this place soooo much.

Feedback_Emily Rusk, Paul Drake,Tricia Vos 21.10.2016

We had a fabulous time! Even though the weather wasn’t great, we had enough sunny moments and lots of laughs. Thank you for all of your help with the arrangements, I’m glad we were able to work together!

Feedback_George Roos

What did you like best in your trip?
We had a great time in Yerevan and we left with great memories. Tour guides were great. Execursions were great.

What didn’t you like in trip?
The hotel in Georgia. We were promised that the hotels will be walking distance from restaurants and shops. In Georgia the hotel was located in a dodgy area far from everything. It was dark at night and we could not leave the hotel. We were told everything is 10 minutes walking distance. When we confronted the tour guide she said they actually meant 10 minutes by car. I’m highly disappointed and will definitely NOT recommend Arara tours due to this.

What would you add to your trip?
Get a better partner in Georgia and select your hotels based on what tourists need and not the cheapest so you can make more profit. in the long run this will damage your reputation as guests will warn other potential guests about this

Your feedback about your guide : Guides were excellent, no complaints regarding them.

Your feedback about your driver: Drivers were good as well

Your feedback about the car: Excellent

Your feedback about hotels: as stated before – hotel in Georgia were highly disappointed. Location is terrible – far away from restaurants, shops. located in a dark dodgy suburb.

Would you recommend our company to your friends?
Defenitely NOT – based on the misleading information about the hotel in Georgia.

AraraTour’s response: Thank you, dear George, for your feedback! We highly appreciate your opinion and won’t cooperate with this hotel anymore. 

Feedback_Zachery Biddles 02.01.2017

My sincere thanks to you for organising my holiday to Armenia, Artsakh and Iran. I had the trip of a lifetime! I am very fortunate to have seen so many wonderful places and experienced the culture of all countries.

I very much enjoyed Narek’s company, he has a deep knowledge and appreciation of Armenia and Artsask’s history, culture and historical sights. I am very thankful for his service as a fantastic guide and I cannot recommend him highly enough.

Thank you for your work in arranging my Iranian visa, I had no issues with crossing the border. It was great to see Iran again! I particularly loved Masouleh and Rudkhan Castle. I was pleased to see that Iran has improved since I was last there 3 years ago as the society seems more organised and relaxed, perhaps with the new president. I was extremely surprised to see the American Embassy is now open as a museum, last time it was closed and guarded. I highly recommend the American Embassy as a must see in Tehran!

Armenia and Artsakh are incredibly beautiful countries with interesting history, strong tradition and warm and kind people. I was particularly taken with the natural scenery of Lake Sevan, Areni/Norovank Monastery and Gandzasar Monastery.  I will return to Armenia, hopefully in the near future, to see Artsakh again and northern Armenia. In the meantime I will be promoting Armenia as a terrific and ‘must see’ holiday destination and will refer all interested to AraraTour.

Many thanks for making my holiday materialise, organising my requested additions to the itinerary and arranging transportation to and from the airport.

It is hard returning back to work and reality after an incredible holiday! Nonetheless, it was truly the trip of a life time and I have many wonderful memories to think back on.

Cheers and all the very best,

Zachery Biddles

Feedback_Mirsini 30.12.2016

Greetings from Athens and a lot o wishes for a beatifful, healthy and prosperous New Year!!

We, the three of us , we would like to thank you for the tours you arrange for us. Narek was great! we had a lot of fun, we saw interesting things and a beatifull snowy Armenia and we really enjoy it!!!
We are looking forward for our next visit….
Thank you again!!!!
Mary, Mirsini, Anastasia

Feedback_Marisol 15.12.16

Sending you this email to thank you for a wonderful tours we had despite the odd weather conditions in this time of the year.

We surely appreciated the efforts made in ensuring our tours to be successful, safe and memorable.
Please also extend our warm gratitude to Narek for being an amazing guide for 3 days.
We hope to be back by summer:)
Advance Merry Christmas and Happy New Year.
Regards
Marisol
Marisol

Feedback_Klaus Frohnert 16.08.16

 

The video was filmed by our tourists during their Jeep Tour to Armenia. 

Klaus Frohnert

Feedback_Tricia Vos 21.10.2016

We had a fabulous time! Even though the weather wasn’t great, we had enough sunny moments and lots of laughs. Thank you for all of your help with the arrangements, I’m glad we were able to work together!

What did you like best in your trip?
Our guide, Antuan, was very informative and fun – he showed us many sights and provided a lot of local information.

What didn’t you like in trip?
The weather wasn’t great – but we can’t control everything!

What would you add to your trip?
nothing.

Your feedback about your guide : Antuan was wonderful!

Your feedback about your driver: He was also wonderful – very safe and careful.

Your feedback about the car: Very comfortable.  In van wifi was appreciated!

Your feedback about hotels: All hotels were clean, safe and comfortable

Would you recommend our company to your friends?
Definitely

Tricia Vos

Feedback_Ofra Peri 02.08.2016

Hello Nune,
The tour was exellent. We enjoyed every minute!!
Narik and Andranik were great!! We had a very good time together.

Ofra Peri

Feedback_Janet Dunn 09.08.2016

What did you like best in your trip?
Liana at Arara did an amazing job to plan our trip.  We saw so much and had a great balance of ancient archaeological sites, medieval monasteries, days in the country and days to explore the city and do some shopping!  Our lunches were fabulous and plentiful!

What didn’t you like in trip?
Nothing-it was well planned and great!

What would you add to your trip?
Possibly add to your information when booking hotels if a non-smoking room/floor is requested. Our first room in Yerevan wreaked of smoke and apparently a person in a neighboring room smoked several times during the night which somehow came into our room. We aren’t used to that and it gave my roommate a bad headache and both of us had sore throats from the smoke. The hotel had no other rooms available for several days, but the cleaning staff tried to help us.

Your feedback about your guide : Armine was fabulous–so knowledgeable, and fun. She was a working archaeologist and a college professor so knew most of the workers and what was happening on the sites. She knew more about the artifacts in the museum than many of the guides! Armine always did a little extra to ensure we had a memorable time, including breaking into song inside old monasteries!! She was fluent in many languages,  This trip (between our guide and driver) was like traveling with two friends or family.

Your feedback about your driver: He was the most considerate, kind gentleman who constantly was there to help us. He was always on time or early, was very safe, and helpful. Always went way beyond his job.

Your feedback about the car: The car was very comfortable,safe and reliable.

Your feedback about hotels: Most were above expectations. Once when we were out in the country for one night only, we stayed in a place that wasn’t as good. It was clean and comfortable but the owners were very abrupt and not helpful. We had to trudge our suitcases through rain and potholes to a different building, up stairs and breakfast was skimpy. ALL the other places were wonderful, good breakfasts, clean and working facilities.

Would you recommend our company to your friends?
I would and have. Excellent job!  Thank you for making our trip so memorable and perfect.

Janet Dunn

Feedback_Verna Valdez 20.08.2016

What did you like best in your trip?
The places we’ve been, they were extra ordinary. The food as well are very good plus the wines.

What didn’t you like in trip?
The tour guide.

What would you add to your trip?
We would have love to see wine making.

Your feedback about your guide : She should be more informative, she seems to be not used to be in her work, she doesn’t give us more time to see each places it was like she was rushing all the time. We are tourists so she should allow us to take more photos. We wish we could have other tour guide that time.

Your feedback about your driver: The driver was helpful though at times he drives so fast.

Your feedback about the car: The car was excellent!

Your feedback about hotels: Our hotel though was not book at arara tours was very good. It was a small but clean hotel.

Would you recommend our company to your friends?
Yes definitely.

“Arara” Company’s response: Dear Verna, thank you for your feedback. We appreciate your opinion and won’t work with this guide anymore.

Verna Valdez

Feedback_Raymond Flores 12.08.2016

I would like to commend your company for giving us an experience we will never forget. From the pick up with freshly picked flowers for my wife during her birthday, the food, our historian tour guide Ms Sonia, the Mercedez Benz driver, the timely pick up, everything is wonderful. Thanks for everything and surely we will share our wonderful experience so others maybe able to enjoy this amazing historical journey. Many thanks and more power to “Arara”. Raymond Flores

Raymond Flores

Feedback_Idea Gilmanova 01.05.2016

Thank you for the nice days spent in divine Armenia. I met all my expectations and my old dream to visit Armenia came true. Everything was immaculate – I say it with all my responsibility as I am an experienced traveler. Experienced guide Armine showed her love to the motherland and attention to the guests, the dinner in restaurants was delicious etc. Especially touching was the farewell dinner in the restaurant “Yerevan Tavern”: a full table, the program, sweet face of Armine and dear faces of our group members.

Idea Gilmanova

Feedback_Olga Sheglova 01.01.2016

Thank you for a good tour, special thanks to Armine: an excellent guide! Smart, broad-minded, can answer to any question about history and other spheres, a professional in her field, tolerant, and just a nice person! All our team was satisfied and thanked me and you! And of course, we hope to visit Armenia in other season and see all that we haven’t managed yet. We liked Armenia very much! It is a beautiful country with hospitable people. We were not able to visit Zvartnots as it was closed. So everything is still ahead.

Thanks again. Best regards, Olga.

Olga Sheglova

Feedback_Marina and Alex Bondarenko 16.09.2015

Good day! Thank you very much for the perfectly organized tour around Armenia. We liked everything: an interesting program of the tour, our guide and driver Arthur (we thank him for an excellent story about the country and its traditions, for his punctuality and patience). Thank you for your hospitality, we wish you to continue working in the same way and we have already recommended your travel agency to our friends.

Sincerely,

Marina and Alex.

Steve Pareira

Feedback_ Alvanos George and Paschoudi Stella 12.09.15

Good morning, dear Arara Tour! Now that I am at home, I would like to tell you that I enjoyed a terrific trip, I would say a life journey. That’s why , I want to tell you many many thanks. Many thanks for the spesial quide Davtyan Arthur, who tried to show as every interesting and beatiful places of your country. Also as driver was a very good and was a good helper. Hotels were at the centre of the towns,as we wanted,and confortable. We are very pleased of all your services. Thank you again Alvanos George – Paschoudi Stella

Alvanos George and Paschoudi Stella

Feedback_Tabitha Laigle

Tour dates: 26/11/2014-30/11/2014

What did you like best in your trip?
Arara travel company created the best itinerary for my husband and me.   We saw beautiful monasteries surrounded gorgeous landscapes.  My favorite place was Tatev Monastery. I also love Geghard Monastery and Noravank Monastery.

What didn’t you like in trip?
I loved every thing about the trip, but my least favorite stop was at Jermuk.  I liked it, but it cannot be compared to the other amazing sites.

What would you add to your trip?
Nune was also very helpful and always responded to my e-mails the same day.

Your feedback about your guide : I was afraid that we would not be able to see Tatev Monastary because of the weather, but Ara, our driver/guide was an amazing driver.  He made our trip very special.  He was very patient and accommodating.  He taught us about Armenia culture and answered all of questions.  I really felt like we made a new friend.

Your feedback about your driver: Ara had brand new tires which came in handy with the snow.  The car was clean and comfortable.

Your feedback about hotels: Cascade Hotel was in an excellent location in Yerevan, and their breakfast was good.  The family at B&B in Goris was very friendly.   The breakfast was simple.

Would you recommend our company to your friends?
Absolutely!  We had a wonderful vacation and want to come back soon.  Thank you.

Tabitha Laigle

Feedback_Steve Pareira

Tour dates: 23/09/2014 – 29/09/2014

My wife and I had booked our Armenian holiday through Arara Tour and we are glad that we got Arthur as our host and guide. There are so many things to talk about him as he made our holiday so pleasant and complete. Firstly he was very punctual, he always arrived at the right time and made sure we got to see and do everything according to our jammed packed itinerary. We did not have to bother about looking into our itinerary as Arthur made sure we did all the stuff as planned and even more. He was very trustworthy as we were quite skeptical and unsure of how the guide experience would be in Armenia. Overall, Arthur was very hospitable and he made us experience the true essence of Armenian culture. If you are traveling to Armenia, make sure to book Arthur as your guide.

Steve Pareira

Dear traveler, you can also find feedback from our previous clients on Arara Tour  Google+ page.