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If you are planning to travel to the Caucasus or Central Asia, take a moment to read our travelers' feedback below

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Hi Sati,

it was a wonderful trip and truly memorable journey. The itinerary was well planned and efficient throughout the three Caucasus countries. We were satisfied with the drivers and guides service provided during the trip. The border transfers were smooth and well organized. The hotels were comfortable and conveniently located close to the city centers.

You are a trustworthy and responsive travel agency, and we will definitely recommend your services to others. Thank you!

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I believe even a great experience can be ruined if the service is poor. However, I was completely satisfied from my first talk with Sati until I reached the airport for my flight home.

There was one moment at a hotel when the room wasn't very comfortable for my friend and me. The team handled it perfectly and changed our room immediately without any hesitation. I also really appreciated our guide Raffi who had a great sense of humor and always kept us entertained. The countries were impressive and the people were very warm. It was the best decision for my vacation.

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Thank you Hayku for organizing such a wonderful trip to your beautiful countries. We loved and enjoyed every moment of the trip. The nature in both countries is magnificent. I wish more people would travel to this part of the world. We are already considering booking the 5 Stans trip with you next year.

Will be in touch shortly.

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Obwohl wir ein wenig Englisch sprachen, waren wir angenehm überrascht, dass unser Guide Gnel Deutsch sprach. Wir hatten einen tollen Urlaub.

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In almost a month, we saw all the hidden beauty of the Caucasus region, the nature is truly magnificent.

The bubbling earth of the mud springs amazed me; photos can never capture that strange, alien feeling.

In Georgia.  I finally tasted the famous dumplings, and they were delicious. We also explored the ancient city carved into the rocks, which was absolutely fascinating.

Armenia exceeded our expectations, less famous but one of the best wines. I am a wine lover, so never spend an evening without a glass of Armenian great wine. If you are ever in Armenia, make sure you visit wineries.

I want to thank the guides and drivers, who maintained a wonderful atmosphere and felt like family. This journey was about more than just sights; it was a wonderful opportunity to experience something new, very unique and get to know amazing people all around the way.

Thank you! Definitely going to book my next trip to the 5 Stans with you.

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Hey, Florena,

it was a wonderful trip except for a couple of issues. The countries are beautiful, the people were friendly and we got to see so much of the areas! I especially liked the natural areas like the lake and canyons. However, dividing our group into two groups was frustrating. My group was mainly seniors which was probably part of the issue. We left our hotels earlier and arrived back later than the other group and sometimes even missed stops. We also had sit down meals every day that usually took 1 1/2 hours. At stops, the guides would say something like its a 15 minute toilet break and we would be there for 30-45 minutes. Simple fix (and what last guide Iris did) is to say ok, its 10:45, be back on bus at 11. Also should have guests on bus and ready to go in mornings at designated time. Secondly, we had a very disruptive guest in my group. He argued with other guests and with guides. It was very annoying and caused guests to stop listening, which of course, ended up with confusion about where we were going, times to start next day, etc. I asked 3 different times to be moved to the other group but the requests were denied although we had 8 guests and other group only had 7. Another female guest asked for a slight change in schedule to speed things up so we could arrive at our designation (the lake) earlier. The guide agreed but then didn't make the changes and we actually arrived an hour later than scheduled! But it seemed like if one of the males had a request, it was granted. Iris was a great guide and she divided the groups up differently based on what we wanted to do. She also handled the disruptive guest professionally and we didn't have to listen to him all day! What I mean is she didn't let him take over the conversations but did it in a polite manner by sticking with the agenda. When I had a disruptive student in my college classes, I would say, I can tell you're very interested in this topic. Why don't we discuss it further after class? Just my thoughts! Perhaps more/better training on effective communication, handling disruptive guests and know-it-alls, as well as time management would help. With all that said, it was still a great trip! Now I'm looking forward to experiencing the Caucasus!

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I'd like to thank you for the great service and for arranging our trip with such care and attention to details. My friends and I had a wonderful time. We are glad we upgraded our hotels to 4* as some of them had a gym and pools, which was great after some long tour days. Thank you Arara and Florena for the great adventure and gifts we received in Azerbaijan and Georgia.

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Hi Tatev

Thank you so much for all the patience and effort you invested in making our holiday so enjoyable and unstressful.  It was definitely a long time coming but it was worth waiting for. 

The itinerary was good and we felt we gained a wonderful insight into the countries we visited and the differences between them.  The loss of one of the free days was a shame as we felt in need of some time to take in what we were seeing particularly in Armenia but this was just unfortunate and not in anyone's control.  Our extra day at the end meant we did start the journey home relaxed.  We did see what you meant about the walk being impossible given the weather.

Our guides were well briefed and without exception on time, bringing with them excellent English skills and a wealth of local knowledge, and, where we had drivers, they drove well and were considerate and helpful.  Everyone was very kind and considerate.  Afgan and Temo were exceptional; they had excellent English, a great sense of humour and a real ability to notice where they might ask us what we wanted to do.  Afgan ensured we felt able to navigate on our own before he left us, he checked about choices for places to eat and never rushed us. Temo rose to the occasion of dealing with Charles feeling ill, and sorted out help from a pharmacy, an extension to our booking for a couple of hours and suggested adjustments to the itinerary that I could do with him while Charles rested.  Perfect service!  Arthur, I felt, struggled a little bit more with his English but was keen to ensure that he worked his way thoroughly through the itinerary we had.  He was very knowledgeable about the monasteries and very generous. 

The hotels were all well sited and staffed with friendly and helpful people.  For our trip they met our needs well.  The most scenic, Seventeen Rooms, had great views and we were sad we didn't spend a bit longer there, but all of them were comfortable and ideal for this kind of trip.  The final hotel provided a perfect finishing and relaxing 

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It was very fascinating to discover Georgia and Armenia from a different perspective. I was in Armenia in the summer but visited only Yerevan for a conference.

Georgia and Armenia are similar, but each has its own history worth knowing.

Also, the people here are very friendly and hospitable. The guides were very responsible and welcoming.

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We booked the Georgia-Armenia 15 days cultural trip with Arara. Upon arrival at the airport our driver was there holding our name sign. We safely got to the hotel and found out the hotel didn't have our room booking due to a system error. We quickly contacted our tour manager Florena without hope to get an answer as it was 2 am, however she responded right away and resolved the issue in just 5 minutes, upgrading us to a superior room for free. The tours ran smoothly, some days a bit longer due to traffic but the sites were worth visiting. Our guide in Georgia was Nini and Mary in Armenia were terrific, I would even say the best ones I had ever had after visiting 84 countries.

Our drivers who did the airport-hotel transfers were also very good and friendly.

Thank you, Florena and Arara for a great trip to your beautiful region.

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Hi. I'd like to thank my tour manager Hasmik and all our guides, who were there from the very beginning until the end.

It was a fascinating trip, and I especially enjoyed the free days in three countries, which allowed me to get to know the traditions and people better.

Also, any technical issues were resolved immediately, and I especially liked that I could call my tour manager right away. Our guide Zarina in Tajikistan was perfect, her knowledge and attitude made the 2 days in Tajikistan very special. Serdar in Turkmenistan and Raffi in Armenia were one of the best guides we have ever had.

Some days were long and tiring, especially in Turkmenistan, and bumpy roads made it worse, but we do not regret going on these tours as the sites and Darvaza crater were astonishingly beautiful. Just be prepared.

Great experience overall, which I would definitely recommend to my friends and to all the senior travelers who are fit and are looking for unique adventure and destinations.

Thank you!

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I had a wonderful time during my 9-day vacation.Thanks to the team for their hard work, everything was planned well.

A special highlight for me was visiting the Trinity Church in Gergeti. I’m 60 years old, and while I really wanted to see it, I was worried about the difficult climb, but it was arranged by 4*4 vehicles. It was a great experience.

I also really enjoyed the food in Armenia. It was delicious , especially the traditional khorovats. A huge thank you to our guide Raffi, for his knowledge and for taking such good care of us throughout the trip!.break a leg!

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