James Gal
Guide: Our guides were very good with good communication skills. They were very easy to get on with and very helpful with information and considerate of our needs. We enjoyed their company and they made our trip very enjoyable.
Driver: Our drivers were very skillful drivers and took us to the places we had to visit on time and safely. The cars were very comfortable and well maintained. Some of the roads they had to drive were not so good.
Car: The cars were comfortable and well maintained. We travelled very well in them and were upset that our Georgian guide had to travel on the road from the border near Gumri because the road was almost non-existent and in very poor condition. It caused damage to the vehicle. A tank would have been the only type of vehicle for that road. The driver showed great skill to get there and back.
Hotels: The hotels we stayed in were of particularly high standard and very comfortable especially the ones in Armenia. These were spacious and well equipped with restaurants and lifts. We were comfortable in all of them. They were all well situated in respect to the towns.
What did you like best in your trip? We liked the hotels, the scenery, the food and the friendliness of our guides. We would like to take time one day to come back and see more. The guides gave us lots of information about the places we visited that ws very interesting. We were very happy to get our photo taken in front of Mt Ararat.
What didn't you like in the trip? The road from the Armenian border on our trip to Kutaisi on Thursday. That was not a road. It was not even a track. We recommend that you do not ask the guides to take cars on that road.
What would you add to your trip? We probably should have taken a couple of more days to make the trip a little less tiring through travel each day.
Would you recommend our company to your friends? Yes, we were very happy with the arrangements and have already told our friends about your company.
09.07.2018
show more
show less
Ewa James
Hello,
We are really pleased with the trip. I do include here the service you provided organising everything for us as well as a very knowledgeable and professional guide/driver. Avet was really great and knew how to show us the sites in their best, avoiding crowds and getting the best light of the day.
Your communication to me was very responsive and accommodating. I’d rate it as high as any good service I’d expect to receive in the U.K. We were taken by surprise with generosity and quality of food (and wine:). I’d definitely use your service again if I am lucky to return to Armenia in the future.
Kind regards
06.08.2018
show more
show less
Evelyne Borer
Guide: Very caring for our needs and security very good English has got a profound knowledge of what he is explaining very kind and humorous professinal.
Driver: Good driver
Car: Very nice car
Hotels: Always very clean, good breakfasts and food
What did you like best in your trip? The hiking
What didn't you like in trip? The botanical garden
What would you add to your trip? The Museum of Parajanov in Yerevan some shopping in a town/village on the countryside
Would you recommend our company to your friends? Yes!!!
29.07.2018
show more
show less
S. T. and J. A.
Susann and I have just finished looking through all the pictures and videos from Georgia and Armenia last week, and we wanted to circle back and send a short email praising the tour and tour guides that we booked with Arara.
Avet was personable and punctual, and was very flexible in accommodating changes to the itinerary - especially when we opted to remove some churches and stay at Lake Sevan for longer than originally planned. We enjoyed the SAS Food Court that he took us to on the first day, which became a daily pit stop while we were in Armenia.
Davit was extremely patient and eager to show his country to us in addition to being very knowledgable of the history and background of various sites, caucasian music, and culinary dishes. He also was a great driver, especially driving to Gergeti Trinity Church in the pouring rain and fog - his car was spacious and fit for that very purpose. The highlight for us was the khinkali restaurant, there was unplanned singing and dancing - we think Davit relaxed a bit and had fun as well.
We both agreed that we would recommend both tour guides to our friends and acquaintances should they ever travel to Armenia and/or Georgia, and we would go through Arara again for future travel in the region. The personalized tour was definitely the way to go :)
We very much enjoyed the itinerary, lots of sun and fresh scenery - thank you again for your patience in coordinating! All the best!
04.07.2018
show more
show less
Caucasus Tour
Guide: Guides were great. English skills were excellent. All did a great job.
Driver: No problems.
Car: It was fine.
Hotels: Good for the price paid.
What did you like best in your trip? Seeing other cultures and countries!
What didn't you like in trip? nothing
What would you add to your trip? nothing
Would you recommend our company to your friends? Absolutely
26.06.2018
show more
show less
Ilona Gajdikova
Dear Liana, thank you, I am back in Iraq fully immersed in work :D
Once more thank you very much for the really perfect organization and your great communication. I was really impressed by your professionalism and as it was just second time in my life I asked somebody else to prepare my holiday, for sure I am happy I made such a good choice with your agency!
I enjoyed my holiday and I really appreciated Levon as a guide because he is a wonderful source of information!
I will do my best to come back to you with more detailed feedback soon, when I will find more time to focus on it.
I wish you many satisfied clients!
Warm regards and all the best,
Ilona
13.06.2018
show more
show less
Edmund Biber
Guide: Arthur in Armenia - Good communicator, language and information provided all good. Friendly manner. Competent guide. Iraqli in Georgia - Good communicator but lacking knowledge to impart information on sites visited and highlights of itinerary.
Driver: Above guides were drivers. Competent drivers
Car: Armenia - Airconditioning ineffective.: Georgia - O.K. but awkward being right hand drive.
Hotels: Generally quite good with friendly staff. Well located in Yerevan and Tbilisi.
What did you like best about your trip? Beautiful scenery, monuments. Good balance of guided and free time.
What didn't you like about your trip? Guides could have been more informative. In Georgia, guide lacked knowledge of subject matter and did not cover itinerary as well as we would have hoped.
What would you add to your trip? Nothing. But thinking it might have been better to have a driver and guide rather than driver/guide. It may have been difficult for the guide to provide information while focusing on driving and his breaks.
What did you like best about your trip? Beautiful scenery, monuments. Good balance of guided and free time.
What didn't you like about your trip? Guides could have been more informative. In Georgia, guide lacked knowledge of subject matter and did not cover itinerary as well as we would have hoped.
What would you add to your trip? Nothing. But thinking it might have been better to have a driver and guide rather than driver/guide. It may have been difficult for the guide to provide information while focusing on driving and his breaks.
Would you recommend our company to your friends? Yes. I think the itinerary and flexibility was good and dealing with you over email was efficient.
We did enjoy our time in Armenia and Georgia and were glad we chose to travel there. Thank you for organising the tour efficiently and making adjustments to the itinerary to meet our wishes.
24.05.2018
show more
show less
Christopher Usndek
Dear Syuzanna;
The tour was very good. Perhaps a few less churches, but the service was overall very good Chris.
15.06.2018
show more
show less
Bernard and Claire Gruet
Hello Liana,
With this message, I wanted to share our feelings on this trip. we have many loved our journey in armenie. The Armenians are warm and welcoming. our guide was exciting from start to finish, it has a knowledge of his extraordinary country and is very resourceful. we loved Parandzem. The driver is more discreet, language barrier forces, but it is well appreciated. The waterfall hotel was very good, ideally positioned, the small lunch very correct. the staff always had a smile. the hotel has goris was good, beautiful spacious rooms, hotel .I was somewhat handicapped by the heavy work at the hotel but nothing serious. for Hotel Nairi has Jermuk, the remote host Aete, clean rooms, but the small non-existent breakfast, no fruit, no fruit juice, ice tea, some dishes seemed not first freshness. for the band ba dilidjean, and friendly rooms well, small royal breakfast, to recommend.
Liana we were very happy to meet you, see where you work. I recommend Arara tower for its thoroughness and listening. a suggestion in Jermuk stage has dilijean n hesitate to propose sevenhavank and hairivank, these two monasteries are beautiful.
Liana, we kiss you and say to you has soon!
Bernard and Claire
29.05.2018
show more
show less
Anthony & Usharani Matthias
OVERALL IMPRESSION
Overall both Usha and I very much enjoyed our holiday to Armenia & Georgia. Both are beautiful countries with much to offer the visitor and we are recommending both countries to many of our family and friends. We thought that the tour price offered good value for money.
ORGANISATION
Excellent. Be it in Armenia or in Georgia, we were pleased with the level of organisation.
ACCOMMODATION
In our opinion the hotel in Yerevan (Opera Suite) was a more pleasant experience than theTbilisi Inn. Although both 4 star hotels, the quality of the room in the hotel in Tbilisi was definitely inferior to that of the Opera Suite hotel.
GUIDES/DRIVERS
Vardan is a very personable guy who was friendly and very very helpful. We believe, however, he should offer more information.
All too often we needed to ask him 
Mike (guide in Georgia) was great. Again he was super helpful and extremely knowledgable and volunteered all the information (and more) we needed. Toko (driver in Georgia) was also great. He was very good at his job and very polite. In conclusion, thank you Liana for your help in making our holiday so memorable and we will definitely be thinking about a possible South Armenia / Iran holiday.
We hope you have a great summer and send you our best wishes,
Anthony & Usha
26.05.2018
show more
show less
Roko Durmanic
Guide: Arthur is a professional, personable and knowledgeable guide who was always happy to answer our many questions with clear well thought out responses, and he speaks excellent English.
Driver: Arthur was our driver and guide. He drove safely and knew where to go for the itinerary and accommodation.
Car: The car was very comfortable,clean and Arthur negotiated some of the more challenging roads very well.
Hotels: The Cascade Hotel in Yerevan was excellent and ideally located near one of Yerevan's main attractions and the main city centre. We were delighted with this choice. All of the accommodation was interesting, comfortable and appropriate standard and value for the cost of the tour. The accommodation was also nicely varied, recognizing that the further away you are from tourist centres the less choice one has.
What did you like best about your trip? Armenia has some of the most spectacular scenery we have seen and we were fortunate to walk in some beautiful areas. The visit to the history museum in Yerevan was excellent and could ideally have some more time allocated.
What didn't you like about your trip? We realize that fortresses and monasteries are major attractions, but it would have been better if there were other, more varied attractions to visit as well. As it was a walking tour the time in the countryside and mountains was excellent, but without the walking the tour would have become a little monotonous. Day 4 walking from Cristal Lake through the forest and mud was not a good choice of walking terrain. The forest is too closed and dark to enjoy, and the ground is too muddy to bother with, given other non doubt better altefnatives elsewhere.
What would you add to your trip? Not so much add to the trip but suggestions for improvements. The written itinerary for the first day out of Yerevan (Day 2), if followed as detailed, would have seen us finish at sundown, and seen us walking in the hotter and stormier part of the afternoon, and resulted in a very short next day. Arthur sensibly had us do that first days walk at the beginning of the second day, thus balancing the two days and we benefited from walking in the cooler and more weatger-stable part of the day.
The itinerary on Day 7 which includes a hike to the southern peak of Mt Aragats is is totally unreasonable considering other points in the itinerary, the 3-4 hours drive to get to the start and the following 2 hours to get back to Yerevan. We did not do the walk thaf day due to weather but if we had we would have finished after 10pm!
Suggestion: do not pretend that walkjng up Mt Aragats is feasible. It is not. The weather will almost always prevengbit happening, if is too long a day, and should onlhh be attemoted by well prepared and experienced walkers, rather than casually. An alternative less elevated walk should be substituted.
Another suggestion: if Mt Aragats remains in the itinerary, put in an altednative (2-3 hours) that is reasonable on the last day.
Another suggestion: If clients could or should bring proper walking boots, walking poles and good wet weathef gear, put that explicitlh jn the tour notes, ratheff than leave it to chance.
Would you recommend our company to your friends? Yes we would.
Overall we were very happy with the tour and the value for money.
02.06.2018
show more
show less
Gary Bengier, Jack Darrow, Paul McLellan, Ed Bengier, Don Brown
Dear Lusine,
Gary Bengier has asked me to say a few words about our tour. I will gladly post some praise and observations on the platforms you suggest. As I write this I am listening to your compatriot, Lusine Zakaryan as she sings "Aravot Luso." Her music sustained me during my last few days in Armenia. Her voice seems to capture the archaic poignancy that we experienced everywhere. Our guide, Ara, thoroughly informed us about the spiritual and historical traditions that support and have sustained Armenian culture. Zakaryan transfers that light, the "luso" in her song from the window behind the altar to her audience, in this case to me and my friends, Gary, Ed, Don and Paul. In the same spirit I express our gratitude to you and your group, most especially to Ara, that most excellent guide.
Sincerely,
Jack Darrow
14.09.2018
show more
show less