Traveler’s Feedback

Dear Lusine,

I am writing to you to tell you that the tour was a success. Arthur the guide is a very nice person and an outstanding guide. he took us to very interesting places. We liked every bit of it but the best place was by far apaga gomer.

Kind regards

Dear Syuzanna,

I am back safely in Kuwait. Sorry that we were not able to meet. I was so fascinated with your country that I really spent my time enjoying up to the last hour before I went to the airport for my flight back.

To tell you in details, I liked the following:

1) Your friendly service and accommodating approach. From the beginning that I sent you inquiry up to the last conversation. You were very responsive. Thanks a lot for making my trip excellent!

2) Kantar hostel. Clean and nice hostel just like the reviews from Trip Advisor. Though breakfast every morning was almost all the same. But I still liked it. Friendly and helpful staff as well.

3) Raffy, the driver. He was very welcoming and friendly. He drived safely and came on time for my airport drop.

4) Tours. Very interesting and amazing locations. I enjoyed everything especially in Tsagkhadzor ropeway! Though I have only noticed that all tours were monasteries and old churches. Nevertheless, I still had a great time. If only I can stay longer.

5) Affordable restaurants. I was surprised on how affordable the prices in restaurants. I did not tighten my budget for food as everything was so cheap!

6) Free day. I enjoyed my free days exploring the city by myself. Thanks to your suggestions Syuzanna! I watched the show during the opening of Christmas fair in North Avenue and I even got featured on Bravo.am. Please see attached photos.

Meanwhile, I did not like the following:

1) FOOD ON THE TOURS. They should provide a better selection and variety of food. All four days of tour, I felt dismay about the food plus it is not even that delicious to be priced like that. Just being honest.

2) Smoking inside restaurants. I was totally irritated with the smoke in every restaurants.

However, in summary, I had a fantastic vacation. I would love to come back again next time and will be getting in touch with your agency when it happens. Definitely, I will refer you to my friends.

Marian

Guide: First of all it was a wonderful trip. Liana: Thank you so much for being so patient answering my each and every query, suggesting us with such a nice package to Armenia and Georgia. We enjoyed it very much. Haykuhi: You are the best in your field dear. The reason for us to fall in love with Armenia. The same words goes to Keti from Georgia. You both are amazing guides, explaining everything in detail, understanding the fact that we have a little infant with us and adjusting accordingly. Suggesting us with food which was relished by us. Teona: Thank you for the City tour which you had to adjust with us as we missed it on day 1. You were so cooperative and supportive. I would also thank you for the adjustment with the last day in Hotel.

Driver: Both of my drivers(Im so sorry I don't recollect my Georgian driver name at present)were very good. Artyom, Thank you

Car: Cars were cozy and comfortable. They served the purpose understanding that enough space for us as well as for our stroller and baby.

Hotels: Cascade: All the staff was so friendly and kind. Thank you for looking after us as well as our little baby. Shine: The room was small and a bit difficult to adjust with it.

What did you like best in your trip? Snow, food, Monuments, Museum, paragliding, Thank you Liana and Haykuhi for arranging the birthday surprise for my Hubby. The restaurant the cake and the food all awesome.

What didn't you like in your trip? There was nothing in particular that we did not like about this trip. Everything was well organized.

What would you add to your trip? Few places I missed seeing in Georgia as we had a little baby with us.

Would you recommend our company to your friends? Of course, YES

Dear Lusine,

Thanks for arranging a wonderful trip. The driver and guide were so cooperative and informative. We really enjoyed the trip at the maximum. Convey our regards to your team, guide and driver. I have attached our group photo. Have a wonderful day ahead.

Joel

Dear Vahe & Lusine,

I would like to thank you both for the amazing tour we had in your country! Vahe was very knowledgeable, hospitable, and walked the extra steps to make sure that we see and experience the most out of the tour. We enjoyed a lot and carried back with us good memories good memorabilia to share with other people. I wish you the very best!

Zaher

What did you like best in your trip? Everything! It was a wonderful tour. We saw so many amazing, beautiful things, including wonderful Yerevan, the Gerhard Monastery and the Garni Temple, with the incredible symphony of stones formation just below it, Etchmiatsin Church, the museum of manuscripts, the fascinating Zvarnots Ruins, the haunting church of Saint Rhipsime,the Genocide Memorial, the ancient Khor Virap Monastary, the beautiful and isolated Noravank Monastary, the Areni cave ruins (so incredible!), the picturesque journey to the Caravansarai at the top of Selim Pass, Armenian Stonehenge (also just incredible!), the Noravus cemetary and the incredible ancient ruins around beautiful Lake Sevan, the sublime Sevanavank Monastary, the spectacularly situated Tatev Monastary (and the exciting, scenic tram ride to it) the Debed gorge and the fascinating ruins of Sanahin and Hagpat Monastaries that dot its edges, and the incredible painted Monastary of Akhtala. This is not to mention the delightful home visits we had with beekeepers' and cheesemakers' families, or the incredible meals we had throughout. It was an absolutely wonderful trip and we loved every minute of it!

What didn't you like in trip? We didn't like that it had to end!

What would you add to your trip? We would have made it longer if we could have.

Guide: Vahe was our guide for all but one of the days of the tour and he was just magnificent! He made the trip so special for us. He was always looking for ways to enhance our tour, including taking us to additional places of interest beyond what was planned, and delighting us with little surprises. He was so knowledgeable and passionate about Armenia, and we were so grateful for his openness, thoughtfulness, and warmth. He went above and beyond for us. We love you, Vahe! Arthur was our guide for one day of our tour (the tour of Yerevan) and he was also just wonderful. Thank you, Arthur! Both of our guides spoke excellent English and were great communicators.

Driver: Vahe was an excellent driver. We felt totally safe in his very capable hands.

Car: Perfect car for the tour.

Hotels: Great. We especially loved Qefo Hotel.

Would you recommend our company to your friends? Yes, wholeheartedly. Lucine was our contact for organizing the tour and she was very responsive, knowledgeable, professional, kind, and patient with us. When we requested several last minute changes to the itinerary, she was able to make them happen for us. She was an absolute delight to work with.

Hi,

We're finally back home and on the road to be settled. It will take a while. We were gone for 7 weeks, so much to catch up on.

Regarding the tour, it went extremely well. Both guides, Arthur and Kakha, were professional, knowledgeable, pleasant, fun, gentlemanly, and enthusiastic. Couldn't ask for more than that. The hotels were fine. The one in Tbilisi is still renovating and will be wonderful when finished. The only real problem now is the elevator which is in an unrenovated section. The staff was more than helpful, in both hotels.

If I had to make a recommendation, it would be to visit fewer monasteries, although I'm not sure what to substitute. It seemed we visited monasteries and forts, plus wineries. Don't know what else would be available. I realize the monasteries ad forts are critical to the history of both countries. But different types of sights would help. Just food for thought.

My husband has some difficulty walking so the steps everywhere were a challenge. You might note this caution in tour information. Aside from the above, we were very pleased with the tour and with the countries. And with your patient responses to my never-ending emails. thank you for all your help. We will certainly refer others to your firm in the future.

Hello!

Liana, I have to pay you a compliment- in 20 years of international travel- you are the most responsive travel agent whom I have ever met!

Overall, we were happy with the tour and the visit to different sites, as well as with Arthur, our guide/driver. I think we did a fairly good job of selecting sites that are representative of Armenian history and culture. Arthur was knowledgeable on various topics and even helped with things not associated with the trip, like showing me a barber shop for a haircut. He was also very helpful in talking to different vendors at the Vernissage market, where I found saddle bags/ khurudjin that I have been trying to find for a long time!

We also found the people in Armenia to be generally friendly and helpful. If I was to offer any criticisms they were more to do with things beyond the scope of you control, for e.g. for more restaurants and other public spaces to have a separate non-smoking section or for the government to create better roads in some places. Again this is not something that your company can control.

What did you like best in your trip? Off-road trips to Petroglyphs and over the mountains.

What didn't you like about the trip? Nothing.

What would you add to your trip? Perhaps a longer trip, with a couple of overnight stays in places with interests nearby.

Guide: Good guide, knowledgeable.

Driver: Good. Enjoys the off-road too.

Car: Good.

Hotels: Good. Some basic but still very welcoming.

What did you like best in your trip? The Armenian people

What didn't you like about the trip? The hotel in Dilijan

What would you add to your trip? Nothing

Guide: Arthur Davtyan had very good English and excellent communication skills. He was amusing, knowledgeable and open to suggestions.  We would recommend him to our friends taking a holiday in Armenia.

Driver: Arthur drove well and skillfully.

Car: An excellent Mazda 6 with very good road holding.

Hotels: The Cascade in Yerevan was very comfortable and very close to the centre of town. The staff were delightful. All the hotels with the exception of the hotel in Dilijan had good facilities with good bathrooms and were very clean.

Would you recommend our company to your friends? Yes.