Traveler’s Feedback

If you decided to Travel with Arara, please have a look at our travelers' reviews below. If you wish to get in touch with them, we can provide their emails as soon as we get their permission.

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Arian Boersma and Jaco Samsom

What did you like best about your trip? We loved the combination of culture, scenery, hiking.
What didn't you like about trip? Days could be long, intensive and full of activity. It was a good thing that we took a day off halfway the trip. And the midsummer temperatures of 37 c are not good for hiking.
What would you add to your trip? We can't think of anything.
Guide: Our guide Ashot did a very good job. He informed us very well about all we saw, in good English, and he gave a good insight in present-day Armenia. Often he had interesting personal suggestions about things to do.
Driver: The driver who was also our guide took us  quickly and safely all over the country.
Car: The 4 wheel drive vehicle was up to its job, also on the out of the way tracks.
Hotels: Very good! We liked the combination of comfortable hotels and family guesthouses.
Would you recommend our company to your friends? Yes, it was well organised and Lusine was very responsive in email contacts.
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Theodore Liebersfeld

I arrived home safely late last night. I had an excellent tour in both Armenia and Georgia. I saw beautiful scenery and fantastic artwork in the churches and monasteries. Both Arthur in Armenia and Georgi in Georgia were excellent guides: informative, interesting, accommodating, flexible, and entertaining with a good sense of humor. I was very satisfied with the itinerary and services of Arara Tours, and I will be recommending your company to all the travelers who I know that are interested in a tour of the Caucasus region.
I plan to post recommendations and reviews on various platforms including your website, Google, and Trip Advisor. If there are other particular platforms on which you would like me to provide a recommendation, please let me know.
Please accept my appreciation for your services and excellent responses in setting up my tour. Even when I changed my incoming flights at the last minute in order to arrive in Yerevan a few hours earlier than I had originally scheduled, you responded immediately to the change, and my transfer driver was there waiting for me when I got off my plane in Yerevan on Friday, July 21.

Thanks again for all your help and effort on my behalf.

Theodore Liebersfeld
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Ernesto Portela

We are at home again, really we were attended like kings. Our  guide in Yerevan was extraordinary, and we’ll never forget her, because of her knowledge of history of the country and her fluid Spanish. Perhaps we should need one day more, but every service was perfect. Thanks for everything and do not doubt we’ll recommend  your company to any one that may want to visit your country.

Thanks Portela

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Madhur Rao

The trip went very well thanks to Lusine and Narek.  The best thing was the surprise cake at Tavern Yerevan which really surprised both of us. So thank you for that.  Narek is a very good guide and gives a lot of suggestions.  He is a great asset to your team.  The Land Rover was also great.  So overall, our trip went well and our friends are impressed with the photos which we have shown them.  Some friends have asked us about your contact details and they will be contacting you when they decide on Armenia.

Thanks for your help and special thanks to Narek for taking care of us during out stay in Armenia

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Russell and Vreni Hilliard

What did you like best about your trip? We got an excellent introduction to historical Armenia! Also, we feel we have a much better understanding of modern Armenia and appreciated meeting local people and tasting the wonderful food.
What didn't you like about trip? We could have done without the wine tasting in Areni.
What would you add to your trip? It was great as it was.
Guide: Roza was a very knowledgeable and well prepared guide! She never tired of our questions, was warm, patient and flexible.
Driver: very good
Car: very good
Hotels: The Radisson Blu was wonderful!
Would you recommend our company to your friends? Definitely!
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Kazi Ahmad

What did you like best in your trip? Was perfectly timed over all, very well managed, very friendly & prompt staff.Very helpful & willing to work & accomodate last minute changes.So far the Staff & esp. Lusine Masuryan have been exceptional she was ALWAYS there when needed & she is a person one can trust. Both the guides in Georgia & Armenia were very helpful & accomodating & very easy to get along with had good english & knowledge of the country & local places.
Best In Georgia was Kazbegi & Rooms Hotel in Kezbegi. Best in Armenia was The Dilijan old street & Hotel. As well as Musical fountains of Yerevan, & The Church/Cathedral/Museum of Echmiadzin.
What didn't you like about trip? The cars esp. in Armenia should have been a reliable & excellent condition, the Georgia car was OK , but the car in Armenia was below expectation & standard, it broke down at several places, I was afraid of being stuck at some remote place. Tour of Tbilisi was felt hurried, should have been given more time esp. in the old historic part of town, no time was given to explore or see the old Fort.There was plenty of time but was not well managed.
Hotel in Goris, Armenia was a shock, I think that was more a communication error,than anything else, it should have been more clearly explained about hotels in Goris so people understand & know what to expect, because when U book a 4 or 5 star accomodation U expect it, & unfortunately these accomodations are NOT avaliable in Goris this MUST be more clearly explained.
What would you add to your trip? I would have added IF I had more time, a day in Tbilisi & Kazbegi.
Guide: BOTH EXCELLENT guides with good English & communication, easy to get along, flexible & wiiling to accomodate. Both had very good knowledge of area & country in general.Both very good & safe drivers.
Driver: As Above.
Car: Very Poor Car in Armenia. Average in good condition in Georgia.
Hotels: ALL Excellent hotels EXCEPT in Goris in Armenia & Mestia in Georgia which were very basic.
Would you recommend our company to your friends? yes 1000%
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Rawan Issa Majdalwai

What did you like best about your trip? Schedule was full in a very nice and effective way. Food was very yummy. Amazing tour guide, Reema is working hard and smart with a lot of passionate. Driver was driving very safe. My mobile for any further questions: Rawan 00971507486262
What didn't you like about trip? None
What would you add to your trip? one more day for shopping
Guide: The right person who made our trip more beautiful
Driver: Excellent
Car: Excellent
Hotels: The first hotel was not very clean. second one was amazing and clean. third one was very nice, but rooms need to be cleaned from insects.
Would you recommend our company to your friends? Yes, very professional and prepared a beautiful schedule
Thank you for all the staff who worked on our amazing trip.
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Mohammed al Makhmari

What did you like best about your trip? 1 - Generally very well organised. Tour guide and driver had phone numbers of guest houses, places of activity, e.t.c. Who were always there on time to meet us. Rooms were chosen to provide comfort for the family. Activities suited for the children.
2 - Interaction with guest house owners and their families was very valuable. All were kind and some spoke very good English. Our best experiences were in old bridge B&B (Guesthouse and lady owner), Lavash and sudjuk making (Activity & the very kind people), cheese and Gata making (activity & people).
3 - Food quality and variety was great. We had some reservations on the quantity (too much).
What didn't you like about trip? 1 - Long driving day (Tsaghkunk – Chambarak – Berd – Idjevan). This might not be an issue on longer summer days with adult tourists, however the drive was a bit long for the children. Arrived at Berd late and there was little time for the activity. Had to drive back at night in foggy conditions which did not feel safe. Suggestion: Sleep over in Berd instead of Idejevan or sleep over in Idjevan and allocate an extra day for Berd.
2 - Sanitation: Overall we were very happy with the cleanliness of facilities. Idjevan guesthouse: owner must have done her best to keep place clean and was a very jolly lady however lifting the toilet lid there were unpleasant stains below the lid.
Berd: Toilet available during toy making  event was not sanitary and had no door.
What would you add to your trip? NIL comments.
Guide: Haykuhi did very best to convey information about places visited and was flexible to change program, e.g. time used for children to play with snow as we found out "Caravan Seray" was not accessible due snow, dry fruit market and jewelry shop on final day. She also interacted with the children and always translated other people's conversations around us and that kept us comfortable.
Driver: Driver was very good. Drove safely and kept comfort of passengers in mind. He always helped with the bags and would like to thank him for that. He was also very helpful to other people (helped preparing wood for Lavash making)
Car: Comfortable. No breakdowns.
Hotels: Cascade: excellent location and amazing staff (no wonder the good reviews online). The only two issues were the sound proofing and smoking rooms (smoke enters from other rooms). Suggestion: Inform tourist of those two issues as they can not be fixed, while recommending the hotel at the same time for its good location and staff.
Would you recommend our company to your friends? Yes, definitely
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Bart Van Reybrouck

Perfect service and reliable!

Thanks! Bart - Belgium'


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George Carpouzis

Trip Highlight: Our guide, Ani Hayryan, was just an amazing person.  The beauty of Armenia and Georgia cannot be written in just a few words.
Would you add to trip: Nagorno Karabakh definitely 
Guide: Ani is a very intelligent and professional guide.  Ani knows what she is talking about from the churches, to the landscape to the Armenian history.  Her knowledge of the English language is impeccable and she was able to show us and tell us everything we needed to know.  She is an AMAZING person and anyone who has Ani as their guide is extremely lucky.  Gio was also a very good guide with good driving skills (albeit a little bit too fast) that took us up to Kazbegi safe and sound
Driver: Mr. Ashot in Armenia was a true professional being able to maneuver those pot holes on the Armenian roads.  He drove safely and got us there on time.  Gio was our driver/guide
Cars: Both cars were in great condition
Would you recommend our company? Of course and YES!!  Thank you to ARATOUR for their great service.  We thoroughly enjoyed our trip.
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Randa and Badran

Dear Araratour Manager:
My wife and I wish to thank Araratour for organizing our recent successful trip to Armenia. In particular, we wish to thank and recognize your excellent employee Ms. Lusine Masuryan for her professional work, attention to details and her follow-up. She was truly one of the best travel executives we dealt with in our lifetime of travel. Ms. Masuryan responded on time to over 35 emails and offered workable solutions to our needs. Part of the success of the trip is owed to her excellent ability to respond to our needs. Another person who deserves credit is Ms. Anna who was our guide. I know that she is a freelancer and not part of Araratour, but she was an incredible source about Armenia and its history. Anna and her driver were punctual, helpful and excellent sources about your lovely country. I will recommend your agency to my friends and mention it on Trip Advisor soon.

Best wishes,

Randa and Badran
Dubai, UAE
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Me and my 2 friends (Donna and Catherine) enjoy your itinerary including the tranfers from Armenia to Georgia and vice versa... Very nice tour guides in both country... Super love it.

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