Traveler’s Feedback

If you decided to Travel to Armenia, please have a look at our travelers feedback below. If you feel need to communicate with them we can provide their emails after getting their permission. 

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Ann King

Hi,
We're finally back home and on the road to be settled. It will take a while. We were gone for 7 weeks, so much to catch up on.
Regarding the tour, it went extremely well. Both guides, Arthur and Kakha, were professional, knowledgeable, pleasant, fun, gentlemanly, and enthusiastic. Couldn't ask for more than that. The hotels were fine. The one in Tbilisi is still renovating and will be wonderful when finished. The only real problem now is the elevator which is in an unrenovated section. The staff was more than helpful, in both hotels.
If I had to make a recommendation, it would be to visit fewer monasteries, although I'm not sure what to substitute. It seemed we visited monasteries and forts, plus wineries. Don't know what else would be available. I realize the monasteries ad forts are critical to the history of both countries. But different types of sights would help. Just food for thought.
My husband has some difficulty walking so the steps everywhere were a challenge. You might note this caution in tour information. Aside from the above, we were very pleased with the tour and with the countries. And with your patient responses to my never-ending emails. thank you for all your help. We will certainly refer others to your firm in the future.

Regards from Ann King

17.10.2017
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Neeraja Palanivelu

Hi, it was a great service and we loved it. Hotel, guide and the plan was perfect. We loved your country and people where awesome. Thank you so much. I would like to recommend your Arara service to our friends.

Thank you ????

 

05.09.2017
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Fabian D'Souza

Hello!
Liana, I have to pay you a compliment- in 20 years of international travel- you are the most responsive travel agent whom I have ever met!
Overall, we were happy with the tour and the visit to different sites, as well as with Arthur, our guide/driver. I think we did a fairly good job of selecting sites that are representative of Armenian history and culture. Arthur was knowledgeable on various topics and even helped with things not associated with the trip, like showing me a barber shop for a haircut. He was also very helpful in talking to different vendors at the Vernissage market, where I found saddle bags/ khurudjin that I have been trying to find for a long time!
We also found the people in Armenia to be generally friendly and helpful. If I was to offer any criticisms they were more to do with things beyond the scope of you control, for e.g. for more restaurants and other public spaces to have a separate non-smoking section or for the government to create better roads in some places. Again this is not something that your company can control.

Thanks again!

04.10.2017
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Tony Hay

What did you like best in your trip? Off road trips to Petroglyphs and over the mountains.
What didn't you like about the trip? Nothing.
What would you add to your trip? Perhaps a longer trip, with a couple of overnight stays in places with interests nearby.
Guide: Good guide, knowledgeable.
Driver: Good. Enjoys the off road too.
Car: Good.
Hotels: Good. Some basic but still very welcoming.
15.08.2017
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Vivien Gainsburough and Margaret Guy

What did you like best in your trip? The Armenian people
What didn't you like about the trip? The hotel in Dilijan
What would you add to your trip? Nothing
Guide: Arthur Davtyan had very good English and excellent communication skills. He was amusing, knowledgeable and open to suggestions.  We would recommend him to our friends taking a holiday in Armenia.
Driver: Arthur drove well and skillfully.
Car: An excellent Mazda 6 with very good road holding.
Hotels: The Cascade in Yerevan was very comfortable and very close to the centre of town. The staff were delightful. All the hotels with the exception of the hotel in Dilijan had good facilities with good bathrooms and were very clean.
Would you recommend our company to your friends? Yes.
05.09.2017
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Ken Kanjian

My family and I have now returned safely to Sydney (New York in the case of my eldest daughter)  and are resuming our daily lives but with very fond memories of our stay in Armenia. It was a truly wonderful time for us and we were fortunate to have your guidance in planning the itinerary and in having Ara as our accompanying and knowledgeable tour guide and Ardag as our most skilled driver.
As my eldest daughter said to me as we were leaving Armenia, there was something in the itinerary for each one of us. There was culture, religion, art, wine tasting, excellent food, history, beautiful scenery and panoramic walks – an eclectic blend. We loved Yerevan and its nightlife. We loved the hospitality and friendliness of the common folk – I in particular felt at home even though my Armenian is not very good. I had waited all my life (60 years) to make this pilgrimage and I was not disappointed.
It is very good to see that Armenia is a sovereign and independent state but I was able quite quickly to pick up on the undercurrent of problems which this young state faces. Nevertheless, I regard the existence of the state to be a miracle of sorts and I have every confidence that the intelligence and resourcefulness of the Armenian people will resolve their difficulties one by one and overtime. After all, do not forget that it took centuries of evolution and progress for the West to develop its present day administrative institutions and legal system. These critical underpinnings of society do not occur in short periods but take many years to evolve and require the goodwill and selflessness of generations to bring about fair and equitable societies.
The trip there and back was quite arduous. Our trip to Armenia took 32 hours from Sydney and the return trip was even longer because of an overnight layover in Dubai. Distance is tyrannical for us but I can say without reservation that if Yerevan was say only four hours away by plane, I would gladly visit two or three times a year – that is how much I liked your city and country.

Thank you again for your assistance.

With my best wishes
Vasken
17.09.2017
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Sumesh Sankarankutty

What did you like best in your trip? Everything !!!. Right from the beginning  when I contacted Arara , I got a positive warm response from Mrs Liana , thereafter she become my focal point for entire trip. She had given a holiday package called Classic tour Armenia + Georgia to start with. As usually I do before my any travel , I had my homework to visit main attractions of the Armenia & Georgia and communicated with her to modify accordingly . She finalized a great itinerary according to my priorities. Liana promised me the best guide for me at Armenia and there by arara has choosen none other than Mr Vahe. The freedom given for me to reschedule the plan according to my convenience and comfort.
What didn't you like about your trip? So far nothing as such to point out!!
What would you add to your trip? Nothing as such!!
Guide: Mr Vahe, our guide at Armenia is great person with highest level of sincerity, integrity , punctuality and very caring and helpful. He given us the best possible comfort in every aspect. He tried his level best to give opportunity to interact with local people and get to know deep route culture and history of Armenia. Altogether, I would say – a great human being!! Mr Vaska , our guide at Georgia also was a nice fellow. He did his job well & good!!.
Driver: Very comfortable driving with great sense of responsibility.
Car: very comfortable and nice.
Hotels: very comfortable and located at right place so that we could manage city walk & an evening life our own.
Would you recommend our company to your friends? Surely!!! Highly recommended for a great trip to Armenia + Georgia.
15.09.2017
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Anantha Krishnan

What did you like best about your trip? The responsive Lusine, our tour organizer....well planned itinerary...nice guides...lovely coutry sides...good people..
What didn't you like about trip? the condition of the cars which could be better...the weather in Yeravan was hot...
What would you add to your trip? One or two night stays in Dilijan in Armenia and in Kazbegi and Sighnagi...and a night tour of Yeravan and Tbilisi..
Guide: Excellent...
Driver: very good
Car: can be better and newer....
Hotels: very good except Royal Palace in Yeravan...where the AC was not working..
Would you recommend our company to your friends? yes
04.08.2017
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Ari Tatian

What did you like best in your trip? punctuality and friendliness of the guide/driver, in addition to the well organization of the tour.
What didn't you like about trip? traditional meals
What would you add to your trip? evening activities
Guide: very good in all aspects
Driver: reliability
Car: fine
Hotels: more variety in breakfast
Would you recommend our company to your friends? yes
11.08.2017
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Arian Boersma and Jaco Samsom

What did you like best about your trip? We loved the combination of culture, scenery, hiking.
What didn't you like about trip? Days could be long, intensive and full of activity. It was a good thing that we took a day off halfway the trip. And the midsummer temperatures of 37 c are not good for hiking.
What would you add to your trip? We can't think of anything.
Guide: Our guide Ashot did a very good job. He informed us very well about all we saw, in good English, and he gave a good insight in present-day Armenia. Often he had interesting personal suggestions about things to do.
Driver: The driver who was also our guide took us  quickly and safely all over the country.
Car: The 4 wheel drive vehicle was up to its job, also on the out of the way tracks.
Hotels: Very good! We liked the combination of comfortable hotels and family guesthouses.
Would you recommend our company to your friends? Yes, it was well organised and Lusine was very responsive in email contacts.
25.07.2017
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Theodore Liebersfeld

Hi,
I arrived home safely late last night. I had an excellent tour in both Armenia and Georgia. I saw beautiful scenery and fantastic artwork in the churches and monasteries. Both Arthur in Armenia and Georgi in Georgia were excellent guides: informative, interesting, accommodating, flexible, and entertaining with a good sense of humor. I was very satisfied with the itinerary and services of Arara Tours, and I will be recommending your company to all the travelers who I know that are interested in a tour of the Caucasus region.
I plan to post recommendations and reviews on various platforms including your website, Google, and Trip Advisor. If there are other particular platforms on which you would like me to provide a recommendation, please let me know.
Please accept my appreciation for your services and excellent responses in setting up my tour. Even when I changed my incoming flights at the last minute in order to arrive in Yerevan a few hours earlier than I had originally scheduled, you responded immediately to the change, and my transfer driver was there waiting for me when I got off my plane in Yerevan on Friday, July 21.

Thanks again for all your help and effort on my behalf.

Theodore Liebersfeld
21.07.2017
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Ernesto Portela

We are at home again, really we were attended like kings. Our  guide in Yerevan was extraordinary, and we’ll never forget her, because of her knowledge of history of the country and her fluid Spanish. Perhaps we should need one day more, but every service was perfect. Thanks for everything and do not doubt we’ll recommend  your company to any one that may want to visit your country.

Thanks Portela

04.06.2017
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