How to book
You can book the tour in one of the following ways:
Online Booking
Click the “Book Now” button next to the tour you like, fill out the online booking form, and submit it to us.
By Email
Send your booking request to info@araratour.com
By Phone
Contact us directly at + 374 98 11 01 38
Booking Terms
Once we receive your booking request and confirm all tour details with you, we will issue a deposit invoice.
For Caucasus tours, a deposit of 200 EUR (or the equivalent amount in another currency) per person is required.
For Central Asia 5 Stans tours, a deposit of 500 EUR (or the equivalent amount in another currency) per person is required.
Once the deposit is received, we will begin your hotel reservations and other service bookings, and will send your Tour Voucher containing all trip details.
Payment Terms
The tours in Arara are paid in two parts: prepayment and final payment.
The non-refundable deposit (prepayment) of 200 EUR or 500 EUR (or the equivalent amount in another currency) should be made after you've booked the tour. The prepayment confirms your booking and allows your tour manager to start organizing your trip (hotel reservation, food, transportation, etc.). Please note, if your tour price doesn't exceed 200 EUR or 500 EUR, you should make full payment in advance.
The final payment should be made either on the spot (or before the tour starts) by card or 1.5 months before the start of the tour by bank transfer. We reserve the right to cancel your booking and apply the relevant cancellation charges (detailed below) if we do not receive all payments at the due time. For more detailed payment information and guide please check our Payment Тerms.
Payment Forms
Our company provides the following forms of prepayment:
Bank Transfer
Credit card
Our company provides the following forms of final payment:
Bank Transfer 1.5 months prior to the tour start.
Credit card (3% charge is applied if the balance payment is made by credit card)
Cancellation
If you or a member of your group wants to cancel the tour, please, inform our company as soon as possible in writing form.
Please note:
Prepayment (200 EUR/ 500 EUR) is non-refundable, however, you can use it throughout the year and book another tour. In this case, our company will have to charge an extra 200 EUR/ 500 EUR for re-booking the hotel.
Payment for the airfare is refundable according to the ticket cancellation policy, the bank fee is payable from the refundable amount.
Once the tour has started, the final payment is non-refundable. If you choose to interrupt or discontinue the tour for any reason, we’re unable to provide a refund for the unused portion, as all services included in the tour are paid in advance before its start.
Rights and Obligations
All tours organized by Arara Tour are carefully planned and confirmed several months in advance. Therefore, the itineraries are generally not subject to change or cancellation. However, in cases of force majeure or circumstances beyond our control (such as adverse weather conditions, national holidays, or unforeseen local events), the company reserves the right to make reasonable modifications to the itinerary.
All included services and visits to main attractions will remain equivalent in value and quality.
Please note that group tour prices are calculated based on a minimum of two participants. If, for any reason, only one traveler remains in the group, the tour price will be adjusted accordingly.
We kindly ask travelers to report any complaints or service-related issues immediately during the tour so that our team can take prompt action to resolve them.
Arara Tour is not responsible for services that are not included in the tour package price. Our liability is limited strictly to the scope of services confirmed and provided by our company.
In the event of force majeure or any other situation beyond our reasonable control, both parties are released from their contractual obligations and liabilities. Please note that no refunds are issued in such cases.